:root{--bg: #0f1115;--panel: #181b22;--panel-2: #1f232c;--border: #2a2f3a;--txt: #e6e8ee;--muted: #aab2c0;--accent: #4f8cff;--ok: #2ecc71;--warn: #f1c40f;--err: #ff5d5d;--wa: #25d366;--shadow: 0 6px 20px rgba(0, 0, 0, .35)}*{box-sizing:border-box}body{margin:0;font-family:system-ui,-apple-system,Segoe UI,Roboto,sans-serif;background:var(--bg);color:var(--txt)}.app{max-width:980px;margin:0 auto;padding:0 16px 48px}header{padding:20px 0 8px}header h1{margin:0 0 12px;font-size:22px;font-weight:700}header h1 span{color:var(--accent);font-weight:500}nav{display:flex;gap:6px;flex-wrap:wrap;border-bottom:1px solid var(--border)}nav button{background:transparent;color:var(--muted);border:none;padding:10px 14px;cursor:pointer;font-size:14px;border-bottom:2px solid transparent}nav button:hover{color:var(--txt)}nav button.ativo{color:var(--txt);border-bottom-color:var(--accent)}main{padding-top:20px}.card{background:var(--panel);border:1px solid var(--border);border-radius:12px;padding:18px;margin-bottom:16px;box-shadow:var(--shadow)}.card h2{margin:0 0 14px;font-size:16px}.row{display:flex;gap:12px;flex-wrap:wrap}.grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:12px}label{display:flex;flex-direction:column;gap:5px;font-size:13px;color:var(--muted)}input,select,textarea{background:var(--panel-2);border:1px solid var(--border);color:var(--txt);border-radius:8px;padding:9px 10px;font-size:14px;font-family:inherit;width:100%}textarea{min-height:72px;resize:vertical}input:focus-visible,select:focus-visible,textarea:focus-visible,button:focus-visible,a:focus-visible{outline:none;border-color:var(--accent);box-shadow:0 0 0 2px #4f8cff8c}button.primario{background:var(--accent);color:#fff;border:none;border-radius:8px;padding:10px 18px;font-size:14px;cursor:pointer;font-weight:600}button.primario:disabled{opacity:.5;cursor:not-allowed}button.ghost{background:transparent;color:var(--txt);border:1px solid var(--border);border-radius:8px;padding:8px 12px;font-size:13px;cursor:pointer}button.ghost:hover{border-color:var(--accent)}.subnav{margin:0 0 16px}.seg{display:inline-flex;border:1px solid var(--border);border-radius:8px;overflow:hidden;flex-wrap:wrap}.seg button{background:var(--panel-2);color:var(--muted);border:none;padding:8px 14px;cursor:pointer;font-size:13px}.seg button.ativo{background:var(--accent);color:#fff}.preview{background:var(--panel-2);border:1px dashed var(--border);border-radius:8px;padding:12px}.preview .bolha{background:#0b3d2e;border-radius:10px;padding:10px 12px;white-space:pre-wrap;word-break:break-word;overflow-wrap:anywhere;max-height:340px;overflow-x:hidden;overflow-y:auto}.preview .assunto{font-weight:600;margin-bottom:6px;word-break:break-word;overflow-wrap:anywhere}.preview .corpo{color:var(--muted);white-space:pre-wrap;word-break:break-word;overflow-wrap:anywhere;max-height:340px;overflow-x:hidden;overflow-y:auto}.preview .corpo img,.preview .corpo table{max-width:100%;height:auto}.preview-botoes{display:flex;flex-direction:column;gap:4px;margin-top:6px}.preview-botao{text-align:center;background:var(--panel);border:1px solid var(--border);border-radius:8px;padding:7px 10px;font-size:13px;color:#53bdeb;word-break:break-word}.preview-aviso{margin-top:10px;font-size:12px;color:var(--muted);display:flex;gap:6px;align-items:flex-start}.templates-top{display:grid;grid-template-columns:1fr 360px;gap:16px;align-items:start;margin-bottom:16px}@media(max-width:760px){.templates-top{grid-template-columns:1fr}}.banner{border-radius:8px;padding:10px 12px;font-size:14px;margin-top:12px}.banner.ok{background:#2ecc711f;border:1px solid var(--ok);color:#b8f3d0}.banner.err{background:#ff5d5d1f;border:1px solid var(--err);color:#ffd0d0}.banner.info{background:#4f8cff1a;border:1px solid var(--accent);color:#cfe0ff;display:flex;gap:8px;align-items:flex-start}.banner.warn{background:#f1c40f1f;border:1px solid var(--warn);color:#f6e6a8;display:flex;gap:8px;align-items:flex-start}.banner-ico{flex:0 0 auto;line-height:1.4}.banner.info>div,.banner.warn>div{flex:1 1 auto;min-width:0;line-height:1.4}.aviso-praticas{margin-top:12px;border:1px solid var(--border);border-radius:8px;background:var(--panel-2)}.aviso-praticas>summary{cursor:pointer;padding:10px 12px;font-size:13px;color:var(--muted);list-style:none}.aviso-praticas>summary::-webkit-details-marker{display:none}.aviso-praticas[open]>summary{border-bottom:1px solid var(--border)}.aviso-praticas ul{margin:8px 0;padding:0 12px 4px 30px;font-size:13px;color:var(--muted)}.aviso-praticas li{margin:4px 0}.campo-telefone{display:flex;gap:8px}.campo-telefone select{width:auto;flex:0 0 auto}.campo-telefone input{flex:1 1 auto}table{width:100%;border-collapse:collapse;font-size:13px}th,td{text-align:left;padding:8px 10px;border-bottom:1px solid var(--border)}th{color:var(--muted);font-weight:500}.tag{display:inline-block;padding:2px 8px;border-radius:999px;font-size:12px;border:1px solid var(--border)}.tag.wa{color:var(--wa);border-color:var(--wa)}.tag.email{color:var(--accent);border-color:var(--accent)}.muted{color:var(--muted)}.mono{font-family:ui-monospace,Menlo,monospace;font-size:12px}.lista-contatos{display:flex;flex-direction:column;gap:8px}.template-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(260px,1fr));gap:12px}.template-card{display:flex;flex-direction:column;gap:8px;background:var(--panel-2);border:1px solid var(--border);border-radius:8px;padding:12px;min-height:140px}.template-card-topo{display:flex;justify-content:space-between;align-items:center;gap:8px}.template-card-corpo{font-size:13px;color:var(--muted);white-space:pre-wrap;overflow:hidden;display:-webkit-box;-webkit-line-clamp:4;-webkit-box-orient:vertical}.contato{display:flex;justify-content:space-between;align-items:center;gap:12px;background:var(--panel-2);border:1px solid var(--border);border-radius:8px;padding:10px 12px}.contato .det{font-size:13px;color:var(--muted)}.spacer{flex:1}.right{display:flex;justify-content:flex-end;gap:8px;align-items:center}.conversa-layout{display:grid;grid-template-columns:320px 1fr;gap:16px;align-items:start}.conversa-lista{max-height:78vh;overflow-y:auto;padding:0;display:flex;flex-direction:column}.inbox-topo{position:sticky;top:0;z-index:1;background:var(--panel);padding:18px 18px 12px;border-bottom:1px solid var(--border)}.inbox-topo h2{display:flex;align-items:center;gap:8px}.inbox-contagem{background:var(--panel-2);color:var(--muted);border:1px solid var(--border);border-radius:999px;font-size:12px;font-weight:600;padding:1px 9px}.inbox-busca{position:relative;margin-bottom:10px}.inbox-busca input{padding-left:32px}.inbox-busca input[type=search]::-webkit-search-cancel-button{filter:invert(.6)}.inbox-busca-icone{position:absolute;left:10px;top:50%;transform:translateY(-50%);color:var(--muted);font-size:16px;pointer-events:none}.inbox-filtros{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin-bottom:10px}.inbox-filtros select{font-size:13px;padding:8px 9px}.inbox-filtros select:disabled{opacity:.55;cursor:not-allowed}.inbox-ordem{background:transparent;color:var(--accent);border:none;padding:0;font-size:13px;font-weight:600;cursor:pointer}.inbox-ordem:hover{text-decoration:underline}.inbox-itens{padding:12px;display:flex;flex-direction:column}.inbox-vazio{text-align:center;padding:32px 12px}.inbox-secao{font-size:11px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);margin:6px 2px 8px}.avatar-novo{background:var(--panel-2);color:var(--muted);border:1px dashed var(--border)}.conversa-item{display:flex;gap:10px;width:100%;text-align:left;background:var(--panel-2);border:1px solid var(--border);border-radius:8px;padding:10px;margin-bottom:8px;cursor:pointer;color:var(--txt)}.conversa-item:hover{border-color:var(--accent)}.conversa-item.ativo{border-color:var(--accent);background:#1a2233}.conversa-corpo{flex:1;min-width:0}.conversa-nome{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.sla-dot{display:inline-block;width:9px;height:9px;border-radius:999px;margin-right:6px;vertical-align:middle;flex-shrink:0;box-shadow:0 0 0 1px var(--border)}.est-topo{display:flex;justify-content:space-between;align-items:flex-end;gap:12px;flex-wrap:wrap;margin-bottom:4px}.est-topo h2{margin:0}.est-periodo{width:170px}.est-kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(130px,1fr));gap:10px;margin:16px 0 18px}.est-kpi{background:var(--panel-2);border:1px solid var(--border);border-radius:10px;padding:12px 14px}.est-kpi-num{font-size:24px;font-weight:700;font-variant-numeric:tabular-nums;letter-spacing:-.02em;line-height:1.1}.est-kpi-rot{font-size:12px;color:var(--muted);margin-top:3px}.est-tabela{width:100%;border-collapse:collapse}.est-tabela th{text-align:right;color:var(--muted);font-weight:500;font-size:12px;padding:8px 10px;border-bottom:1px solid var(--border);white-space:nowrap}.est-tabela th:first-child{text-align:left}.est-tabela td{padding:11px 10px;border-bottom:1px solid var(--border);vertical-align:middle}.est-tabela tbody tr:last-child td{border-bottom:none}.est-tabela tbody tr:hover{background:var(--panel-2)}.est-colab{display:flex;align-items:center;gap:10px}.est-avatar{flex-shrink:0;width:34px;height:34px;border-radius:50%;background:var(--accent);color:#fff;display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:700}.est-nome{font-weight:600;display:flex;align-items:center;gap:6px}.est-email{font-size:12px;color:var(--muted);font-family:ui-monospace,Menlo,monospace}.est-num{text-align:right;font-variant-numeric:tabular-nums;font-weight:600;font-size:15px;white-space:nowrap}.est-num.sec{color:var(--muted);font-weight:500}.est-num .zero{opacity:.4;font-weight:500}.est-disparos{min-width:110px}.est-bar{height:4px;border-radius:999px;background:var(--border);margin-top:6px}.est-bar>span{display:block;height:100%;min-width:4px;background:var(--accent);border-radius:999px}.est-rodape{font-size:12px;color:var(--muted);margin-top:12px}.conversa-preview{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.avatar{flex-shrink:0;width:36px;height:36px;border-radius:50%;background:var(--accent);color:#fff;display:flex;align-items:center;justify-content:center;font-size:13px;font-weight:700}.badge{background:var(--wa);color:#06281a;border-radius:999px;padding:1px 8px;font-size:12px;font-weight:700}.conversa-thread{display:flex;flex-direction:column;min-height:50vh;max-height:78vh}.thread-cabecalho{display:flex;align-items:center;gap:10px;padding-bottom:12px;margin-bottom:8px;border-bottom:1px solid var(--border)}.inbox-placeholder{margin:auto;text-align:center;max-width:320px}.inbox-placeholder h2{color:var(--muted);font-size:22px;margin-bottom:8px}.balao-area{flex:1;overflow-y:auto;display:flex;flex-direction:column;gap:8px;padding:4px}.balao{position:relative;max-width:75%;padding:8px 11px;border-radius:12px;white-space:pre-wrap}.balao-apagar{position:absolute;top:2px;right:4px;opacity:0;background:none;border:none;padding:0 2px;cursor:pointer;font-size:12px;line-height:1;transition:opacity .12s}.balao:hover .balao-apagar{opacity:.55}.balao-apagar:hover{opacity:1}.balao.entrada{align-self:flex-start;background:var(--panel-2);border:1px solid var(--border)}.balao.saida{align-self:flex-end;background:#0b3d2e}.balao-remetente{font-weight:600;opacity:.85;margin-bottom:2px}.balao-midia{display:block;margin-bottom:4px}.balao-midia img,video.balao-midia{max-width:240px;max-height:320px;border-radius:8px;display:block}audio.balao-midia{width:240px}.balao-doc{display:inline-block;margin-bottom:4px;text-decoration:none}.novo-aviso{align-self:center;margin:-4px auto 8px;background:var(--accent);color:#fff;border:none;border-radius:999px;padding:6px 16px;font-size:13px;font-weight:600;cursor:pointer;box-shadow:var(--shadow)}.novo-aviso:hover{filter:brightness(1.08)}.reply-box{display:flex;gap:8px;margin-top:12px;align-items:flex-end}.reply-box textarea{flex:1}button.primario.perigoso{background:var(--err)}.spinner{display:inline-block;vertical-align:-2px;border-radius:50%;border:2px solid rgba(255,255,255,.25);border-top-color:currentColor;animation:girar .7s linear infinite}@keyframes girar{to{transform:rotate(360deg)}}.carregando-linha{display:flex;align-items:center;gap:8px;color:var(--muted);padding:8px 2px}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0000008c;display:flex;align-items:center;justify-content:center;z-index:100;padding:16px}.modal{background:var(--panel);border:1px solid var(--border);border-radius:12px;padding:20px;max-width:440px;width:100%;box-shadow:var(--shadow)}.modal-titulo{margin:0 0 8px;font-size:17px}.modal-msg{font-size:14px;line-height:1.5}.toast-stack{position:fixed;top:16px;right:16px;z-index:200;display:flex;flex-direction:column;gap:8px;max-width:360px}.toast{text-align:left;cursor:pointer;color:var(--txt);font-size:14px;border-radius:8px;padding:11px 14px;border:1px solid var(--border);background:var(--panel-2);box-shadow:var(--shadow);animation:toast-entra .18s ease-out}.toast-sucesso{border-color:var(--ok);border-left:3px solid var(--ok)}.toast-erro{border-color:var(--err);border-left:3px solid var(--err)}.toast-info{border-color:var(--accent);border-left:3px solid var(--accent)}@keyframes toast-entra{0%{opacity:0;transform:translate(12px)}to{opacity:1;transform:none}}.empty-state{text-align:center;padding:36px 16px;color:var(--muted)}.empty-state-icone{font-size:30px;margin-bottom:8px;opacity:.8}.empty-state-titulo{color:var(--txt);font-weight:600;margin-bottom:4px}.empty-state-desc{font-size:13px}.copy-bloco{margin-top:12px;border:1px solid var(--border);border-radius:8px;padding:10px 12px;background:var(--panel-2)}.copy-bloco pre{margin:8px 0 0;white-space:pre-wrap;word-break:break-word;font-family:inherit;font-size:14px;line-height:1.5;color:var(--txt)}